Easy access to relevant info
• See a snapshot of your services, rewards and most important updates.
• Easily locate your billing and order update messages in the new and secure notifications centre.
• Track the progress of new orders.
• Roam with confidence – check your usage, recharge on the go and get support when overseas.
• Update your contact details and nickname your services for easy reference.
• Manage your Foxtel from Telstra service.
Receive help that’s actually helpful
• Get relevant help, ask queries and respond to replies in your time.
• Be on top of any outages.
• Book in-store appointments.
• Easily recover your username or password if you ever forget it.
Get closer to Telstra Plus rewards
• Join, access and quickly see your Telstra Plus™ points balance.
• Receive exclusive member benefits such as pre-sale concerts, and discounted movie and sports tickets.
View and pay your bills easily
• View current and past bills whenever you want.
• Make payments on the go quickly and securely.
• Get notified when a bill’s due.
• Easily manage direct debits, query bill charges and request a payment extension.
More control for pre-paid customers
• Recharge fast. Wherever you are.
• Check your balance, plus track your usage and recharge history.
• Purchase extra data and international roaming packs.
No surprises for Post-Paid customers
• Quickly find your usage and your contract’s end date.
• View current and previous bills.
• Pay your latest bills wherever you are
The Telstra 24×7 app has been replaced with the My Telstra app.
Self-service payment extensions: If you need more time to pay, you can now request a payment extension of up to 42 days directly in the app.
Messaging made easier than ever: Simply tap on Message Us in the Get Help tab to send us a message when you need assistance.
Enhanced Telstra Plus content: See tailored offers based on your points balance